I spent some quality time at the Apple store recently. Our Airport was acting bratty then just quit. So I dropped in on Thursday and was directed to the semi-Genius Bar (my name for it — that table almost in the back where you can see the Geniuses, but you can’t get any face time with them.) The Semi-Geniuses perform tech support triage for those of us foolish enough to think that we can just drop into the Apple store without an appointment and be tech-support-saved. The Semi-Genius attending to my Airport helpfully ascertained that it wasn’t our power source and then apologetically said that was all he could do. I would have make an appointment — and they were booked solid for two more days.
So on Saturday I was duly back in Emeryville, waiting for my 4 o’clock appointment and as I was listening to name after name being called with no shows, I was amazed at how many people didn’t show up for their appointments. Who makes a Genius Bar appointment and then doesn’t show up?
I was in the middle of my own private rant, feeling sure I could have gotten in on Thursday when I was first there had people who weren’t going to show up had shown the decency to call, when it occurred to me that perhaps people just aren’t aware that they are screwing things up. So I ask everyone, a little more Miss Manners and maybe we can all get to a Genius in a quicker time — and just be more courteous all around, in tech support and in life.
And it wouldn’t kill whomever has The Sopranos Season Two Disc One to return it already to The Video Room. Thanks.
