Immediate Answers - Frequently Asked Questions

We understand that time is a precious commodity these days and that there are plenty of occasions in life where you just need the answer without lots of extra wording. Check out our Wax FAQ for some of the skinny on how Wax works.

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Don’t miss out on newsletters from your favorite authors

Keep wanted emails out of spam!

Firstly, recall that most newsletters require a double opt-in to complete the registration process, so if you look in your spam folder for

Here are a few ways on several platforms that explain how to keep wanted emails out of your spam folders.


Click the menu button at the top right corner of an email message from me and select “Add [Name] to Contacts list.” Alternatively, you can set up a filter to never send to spam emails that come from me. Here are some very detailed instructions on how to set up this type of a filter on Gmail.

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Microsoft Outlook desktop program:

While in a message from me, click the “Junk” button in the Delete section on the ribbon and select “Never Block Sender.” (,

You can completely override the spam filter with the “Safe Senders” list. To do so, click the gear menu at the top right corner of the website and then click “Options.” Click the “Safe Senders” option under Junk Email and add my newsletter email address to the list there.

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Yahoo! Mail:

Open a message from me, click the sender email address at the top of the email, mouse over the “…” menu at the bottom of the popup, and click “Add to contacts.” Enter whatever information you want for the contact and click “Save.”

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Mac Mail:

Add any sender you want to protect from spam filtering to the Contacts application on your Mac. You can do that easily from an existing email by highlighting the sender’s name or email address at the top of the email by moving your cursor over it, selecting the arrow that appears at the end of the highlighted name or email address, then selecting “Add to Contacts” from the drop-down menu to open the information in the Contacts application. Enter any additional information for the contact and select “Done.”

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If all this fails, please resubscribe and start over. Sometimes that kind of drastic measure sets things straight.

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How do I get a hold of your AUTOGRAPHED BY THE AUTHOR stickers?

We wouldn’t dream of keeping these handy and oh-so attractive stickers to ourselves! Check for the best booksigning stickers to be had.

Three sizes, different sayings, two possible quantities.

And remember, when you place an order for four rolls or more at once, you receive a discount.

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Do you maintain the sites you design?

You bet! Though, well, only if you want. Not that we’d want to sound flip-floppish, but the answer here is both yes and no. Yes, we will maintain every website we design and build (doing so allows us to ensure the quality of the design over time), and for some clients, not having to learn a thing about how to access and update the page content is exactly perfect.

But some clients want to maintain all or parts of their own sites—and that’s okay, too. We love WordPress for this kind of thing, and have built our own fabulous author-centric theme which includes some fantastic custom post types geared toward specific parts of an author website.

Which parts? That was easy to determine. We’ve been doing this for many years and simply paid attention to the places where clients made the most updates, or wanted to make the most timely or last minute updates, such as an events calendar or home page items. And now what we’ve done to streamline ordering links? It’s really all fantastic…

So yes, we’ll maintain your site to whatever degree you want us to. What you want to do yourself is yours; we’re always here for back up.

The best of both worlds, yes?

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Will Emily be the one designing my site?

Emily oversees all projects. She is Wax’s Creative Director—a title she takes to heart with great passion and gusto. Nothing reaches the web without her input and vision.

It takes a village to launch a truly effective website these days, or at least a tight team. Meet the Team! Emily and her Dream Team — you’re in good hands.

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